Customer Service Operative

Full Description

Customer Service Operative Wanted In LUTTERWORTH!

Logistics People are looking for Customer Service Operative to join our team.

Location: Lutterworth, Great Bear 

Working Hours:

• Monday – Friday 06:00 – 14:00 Shifts Available

Pay rate: £12.35 P/hr

Position: Customer Service Operative

As a Customer Service Operative for Logistics People your role will consist of various duties including but not limited to:

• Recording and communication of delivery incidents
• Ensure customer and client queries; dealt with by Ambient Customer Service staff are handled in a timely and professional manner and to the satisfaction of the customer
• Ensure customer/ client reports are accurate and communicated in accordance with agreed timeframes
• Ensure customer/ client non-conformance is properly recorded and fed back to the client and corrective action taken
• Ensure delivery discrepancies are properly recorded and investigated and the outcome communicated to the client
• Support Investors in Excellence initiative by examining internal and external processes with a view to driving improvement throughout the business
• Ensure all ISO requirements are fully satisfied and complied with
• Support the Ambient Customer Service Manager in the implementation of new policies and procedures
• Ensure adequate cover (including contingency) exists across all shifts
• Ensure self and staff are properly trained and perform duties to the required standard
• Completion and circulation of non conformance reports and control reports to relevant stakeholder

Skills & Competencies:

• Excellent attention to detail and accuracy
• Planning and organising skills, high level of numeracy
• Negotiating skills, ability to influence and steer
• Ability to work without direct supervision
• Adaptable and methodical approach to work
• Conscientious and reliable
• Excellent communication skills in order to deliver accurate information
• Ability to work efficiently and accurately under pressure
• Effectively prioritise work load in order to meet set deadlines
• Able to work as part of a team or individually
• Able to work effectively and communicate to the correct level
• Professional, approachable and helpful to ensure smooth running of the general operation 
• Consumer orientated and customer service driven

What are the benefits of working for Logistics People?

• 24/7 on-site support
• Career progression opportunities
• Modern Facilities
• Great Rates of Pay

DON’T BE SHY!! APPLY – SUBMIT YOUR APPLICATION TODAY

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