Customer Service Operative

Full Description

Customer Service Operative Wanted In Minworth!

Logistics People are looking for Customer Service Operative to join our team. To support the day to day operational requirements in terms of stock administration, client requests and liaison within the depot.  To offer outstanding customer service in a face paced friendly environment and providing a continuous professional dedicated service.

Location: Minworth, Great Bear 

Working Hours:

• Monday – Friday 14:00 – 22:00 Shift Available

Pay rate: £12.50 P/hr

Position: Customer Service Operative

As a Customer Service Operative for Logistics People your role will consist of various duties including but not limited to:

• Reconcile goods inbound paperwork
• Management of daily floor checks and execution of the reports to conclusion
• Creating and distributing stock reports to both internal and external clients
• Processing stock queries within agreed timeframes, providing customer care
• Investigating discrepancies and processing dispute procedures
• Scanning PODs and chasing PODs from hauliers and other depots
• Ensure completion and circulation of reports to relevant stakeholders
• Control the timely manner and accurate receipt of sales orders, ensuring they are available to the operational teams within agreed timeframes
• To communicate with clients by email or phone, ensuring queries are dealt with and managed in a timely and professional manner
• Communicate with internal teams to achieve query resolution for clients 
• Ensure a positive client experience through high-quality service and communication, thereby attaining client retention
• To ensure all day-to-day administration duties are carried out in a timely and professional manner
• To ensure cover is available for the team when required 
• Any ad-hoc administration duties as directed by your Manager

Skills & Competencies:

• Excellent attention to detail and accuracy
• Planning and organising skills, high level of numeracy
• Negotiating skills, ability to influence and steer
• Ability to work without direct supervision
• Adaptable and methodical approach to work
• Conscientious and reliable
• Excellent communication skills in order to deliver accurate information
• Ability to work efficiently and accurately under pressure
• Effectively prioritise work load in order to meet set deadlines
• Able to work as part of a team or individually
• Able to work effectively and communicate to the correct level
• Professional, approachable and helpful to ensure smooth running of the general operation 
• Consumer orientated and customer service driven

What are the benefits of working for Logistics People?

• 24/7 on-site support
• Career progression opportunities
• Modern Facilities
• Great Rates of Pay

DON’T BE SHY!! APPLY – SUBMIT YOUR APPLICATION TODAY

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